CHICAGO (April 30, 2012): Interlogix Global Security (NYSE: UTX) honored home security leader SafeMart with the National Growth Hero Award for being the fastest growing home security company in America in 2011. The annual award recognizes a home security and alarm monitoring provider for the fastest growth during the previous calendar year.
SafeMart won the National Growth Hero Award by focusing on delighting customers. “Customer service is a category that is extremely important to us because our growth is directly tied to our customers’ experience. We follow up every activation with a ‘Customer Delight Call’. We are with you from start to finish. We don’t purchase contracts from dealers and we don’t sell our contracts to fund growth. We grow the old fashioned way; we deliver a superior experience to our customers.” says SafeMart CEO Chris Johnson.
SafeMart is unique because of its focus on customer service and because it provides its award-winning, LiveWatch home security solutions in a revolutionary way. By delivering, professionally-configured, wireless security systems that are ready for placement, SafeMart has eliminated the need for expensive installers, long contracts and high monthly fees while giving the customer a more convenient, superior solution. The delivery model allows SafeMart to reinvest money into customer service which has led to explosive growth over the last 18 months.
“Our teams take pride in delivering fantastic ‘Customer Delight’ that is much more than satisfaction. We want to provide the best customer experience in the country for every single customer. This Award is a reflection of our efforts to deliver superior value and service to our customers.” says Johnson.
While the recognition is welcome, Johnson acknowledges that in a service industry, they can never be complacent and they will continue to outpace the rest of the industry by pushing the company to provide the best home security and alarm monitoring customer service in America.
SafeMart® has redefined home security. Delivering revolutionary protection and peace of mind, SafeMart delights customers across the country. SafeMart leads the industry with its interactive Plug & Protect™ wireless alarm system that empowers customers with cutting edge protection and control. SafeMart provides unbeatable value and exceptional service with its award-winning LiveWatch alarm monitoring service. SafeMart (a division of LiveWatch Security, LLC) is the most recommended security company in America. Recently, SafeMart was named the #1 Wireless Security Company in America, #1 Alarm Monitoring Company in America and won a national award winner for e-Commerce Customer Service.