As part of our 10th Anniversary this summer, we are excited to take a look at some of the amazing employees who have made SafeMart what it is today. Check back for even more stories about the great employees who have helped us accomplish 10 years of delighting customers.
“SafeMart has really made it a goal, a primary goal, to take care of what’s best for the customer, find out what makes it easier for them to provide protection for their families. And I think that’s unique.” – Dave
Dave has been with SafeMart from the very beginning. He joined our family in the summer of 2003 and over the last nine years, he has seen firsthand the transformation that this revolutionary company has undergone.
When he first started at SafeMart, Dave did a little bit of everything as he helped us hit the ground running.
“I did a lot of things. I packed boxes, I did some data entry, then I moved into sales and support,” Dave said. “So I basically have done pretty much anything you can do in the company from the very beginning.”
That experience on the ground floor has shaped Dave’s view of the company as he has moved up through the ranks. Today, he serves as our Director of Operations, a job he describes as doing “basically anything that’s fun and exciting.”
In this role, Dave has seen the massive changes at SafeMart as we have moved forward. He said that when he first began, much of the focus of the company was on making things work, compared to today’s focus on improving processes and make things easier for the customer every day.
“The biggest change I think is just an acceleration of improving our processes,” he said. “In the beginning it was a smaller company. We grew organically; we were kind of taking it as it went. And in these last few years we’ve just seen things accelerate and just how we handle things in general, always looking at ways of improving, and it didn’t always use to be like that, and that’s really exciting because it helps us do more with less.”
For Dave, this has truly made the difference. As he’s watched SafeMart grow nationwide, he doesn’t think twice about where the credit lies: it has always been about a desire to delight the customer.
Dave said the home security industry may have a negative reputation in the minds of customers across the nation. He wants to continue to win those customers over every day through terrific service and protection.
“We do start with the customer in mind,” he said. “There are a lot of unsavory types in the business. This company was founded with the intention of helping people. So I think really, a lot of companies are in the business again to cut a profit, and SafeMart has really made it a goal, a primary goal, to take care of what’s best for the customer, find out what makes it easier for them to provide protection for their families. And I think that’s unique.”
And while SafeMart employees work tirelessly to protect families, Dave said the employees themselves are also a family.
“It’s a great group of people. I’ve grown up and matured with a lot of the people that are here,” he said. “I really have a lot of respect and affection for everyone who works here, it really is kind of a family away from home. It’s the first job I’ve had where I don’t mind getting up and going to work. It’s not something I dread, in fact I look forward to it. I recently had an injury that kept me away from work, and I was not happy. I was not happy at all being away from SafeMart.”
Looking back on SafeMart’s first 10 years, Dave said he has seen a great deal of change and he expects that to continue because it is so central to SafeMart’s mission. When Dave sees a new product come in and quickly go out to customers who need it, he says that gives him a sense of pride and enthusiasm.
“We are on the edge now of technology and innovation,” he said. “A lot of the products we are leading with came out weeks before. That’s not something we really did before. So it’s really exciting getting new technology, implementing it quickly, and getting it out to the customer so that they can experience the same excitement that we have.”
About SafeMart
SafeMart® has redefined home security. Delivering revolutionary protection and peace of mind, SafeMart delights customers across the country. The company leads the industry with its interactive Plug & Protect™ wireless alarm system that empowers customers with cutting edge protection and control. SafeMart provides unbeatable value and exceptional service with its award-winning LiveWatch alarm monitoring service. The company (a division of LiveWatch Security, LLC) is the most recommended security company in America. Recently, it was named the #1 Wireless Security Company in America, #1 Alarm Monitoring Company in America and won a national award for e-Commerce Customer Service.
