Category Archives: Press Releases

Home security and alarm monitoring press releases about the most exciting news in the industry.

Hundreds of Free Months of Alarm Monitoring After Super Bowl Safety

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Chicago (February 5, 2013) SafeMart home security will reward hundreds of free months of alarm monitoring to customers who correctly predicted that the San Francisco 49ers would score a safety in the Super Bowl. For the second time in Super Bowl history, back to back Super Bowls have included a safety.

In 2012, the first year of SafeMart’s “Official Sponsor of Safety” contest, the Giants scored a safety on the first play of the game. This year, the 49ers scored a safety on the last play of the game. SafeMart immediately posted a congratulatory message to their customers on their facebook page and customers reacted with excitement.

Prior to 2012, there had only been four safeties in Super Bowl history. Since SafeMart launched the contest two years ago, the rare score has occurred in back-to-back Super Bowls. This year, San Francisco scored a safety late in the game on an even more unlikely play in which Baltimore intentionally ran out the back of the end zone rather than punting the ball.

“It has been exciting to have a safety two years in a row,” SafeMart President Chris Johnson said. “We’re thrilled to be able to once again offer free alarm monitoring to so many of our loyal customers.”

SafeMart provides safety and peace of mind for families across the nation with its award-winning wireless home security systems and focus on making sure that every customer feels safe in their home. With this in mind, the company decided to use the Super Bowl as a way to promote safety nationwide.

About SafeMart
SafeMart has redefined home security. Delivering revolutionary protection and peace of mind, SafeMart delights customers across the country. The company leads the industry with its interactive Plug & Protect wireless alarm system that empowers customers with cutting edge protection and control. SafeMart provides unbeatable value and exceptional service with its award-winning LiveWatch alarm monitoring service. The company (a division of LiveWatch Security, LLC) is the most recommended security company in America. Recently, it was named the #1 Wireless Security Company in America, #1 Alarm Monitoring Company in America and won a national award for e-Commerce Customer Service.

Media Contact:
Sam McBride
630-300-8734
sam@safemart.com

SafeMart Home Security is the Official Sponsor of Safety

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SafeMart home security announced the 2nd Annual “Official Sponsor of Safety” contest to bring attention to safety and home security during the game this Sunday in New Orleans, Louisiana. This week, new SafeMart customers who sign up for alarm monitoring can win up to one year of free alarm monitoring. Last year, SafeMart awarded years of free alarm monitoring after the New York Giants scored a safety on the first play from scrimmage.

Customers can enter the contest by posting the name of the team they think will score a safety during the big game on SafeMart’s Facebook wall. Existing customers will win one month of free monitoring for a correct guess, and new customers who purchase a system before the game can win one year of LiveWatch alarm monitoring for free!

“Protecting what’s priceless is a very serious matter to us, But we want our customers to have fun as well,” says SafeMart President Chris Johnson. “This contest is just one of our efforts to make their home security experience the best one possible.”

Safeties are rare, but last year, SafeMart customers around the nation won free alarm monitoring by picking the New York Giants, who scored a safety on the first play of the game. There have been six championship games in the past 45 years with a safety. Two of the six occurred in back to back years in 1975 and 1976.

To enter SafeMart’s Official Sponsor of Safety contest, just visit SafeMart.com where you will find details about safety and home security as well as contest details.

About SafeMart

SafeMart® has redefined home security. Delivering revolutionary protection and peace of mind, SafeMart delights customers across the country. The company leads the industry with its interactive Plug & Protect® wireless alarm system that empowers customers with cutting edge protection and control. SafeMart provides unbeatable value and exceptional service with its award-winning LiveWatch alarm monitoring service. The company (a division of LiveWatch Security, LLC) is the most recommended security company in America. Recently, it was named the #1 Wireless Security Company in America, #1 Alarm Monitoring Company in America and won a national award for e-Commerce Customer Service.

SafeMart wins Super Service Award from Angie’s List

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CHICAGO, IL (January 17, 2013)- SafeMart has won another distinguished service award–another indicator of its exceptional customer service. The Super Service Award from Angie’s List, a trusted business review site, is based on home security reviews from customers.

Angie’s List collects real-life consumer reviews for service providers all across
the nation. Angie’s List Super Service Award winners are determined annually by
superior service reviews from company customers. To win, a business must have
consistently high ratings on Angie’s List throughout the year.

Although less than five percent of businesses meet the requirements, SafeMart
is one of the honored companies to receive this national award based on its
performance. The home security company has consistently held the highest A rating
from consumers on the website.

“It’s great to be recognized directly by our customers through positive reviews,”
SafeMart President Chis Johnson says. “To know we are doing a good thing for
customers, hearing they are delighted with our service, is very rewarding.”

In the past year, SafeMart has received several other large recognitions for its
growth, innovation and service. These honors include a Stevie Award for best
customer service, a place on the Inc. 5000 and Tech 200 lists, National Growth Hero
from Interlogix and Best Partner from Alarm.com.

About SafeMart

SafeMart® has redefined home security. Delivering revolutionary protection and
peace of mind, SafeMart delights customers across the country. The company
leads the industry with its interactive Plug & Protect® wireless alarm system that
empowers customers with cutting edge protection and control. SafeMart provides
unbeatable value and exceptional service with its award-winning LiveWatch alarm
monitoring service. The company (a division of LiveWatch Security, LLC) is the most
recommended security company in America. Recently, it was named the #1 Wireless
Security Company in America, #1 Alarm Monitoring Company in America and won a
national award for e-Commerce Customer Service.

SafeMart Welcomes Senator Jerry Moran to its Offices

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U.S. Sen. Jerry Moran visited SafeMart in St. Mary’s, Kansas on Friday to celebrate its outstanding job growth through ten years of business. SafeMart has also recently welcomed U.S. Rep. Lynn Jenkins and representatives from U.S. Sen. Pat Roberts for visits of the same nature.

These Congressional representatives have commended SafeMart for the company’s continued growth and success. SafeMart has consistently added jobs over the past decade in the face of a struggling economy, and Congressmen and women have taken notice.

Sen. Moran is committed to creating jobs, strengthening the economy and fostering business growth. His visit to SafeMart showed his support of the company and reinforced the drive to help the economy by creating more jobs.

“[SafeMart] has demonstrated their capacity to create jobs and meet the needs of their customers. The fact that the company has more than tripled its workforce over the last [two] years is a testament to your commitment to ensuring that good things continue to happen to our state,” Sen. Moran wrote in a letter to SafeMart earlier this year.

As another show of exceptional company growth, this year Interlogix Global Security named SafeMart National Growth Hero. SafeMart also recently ranked on the exclusive Inc. 5000 list of America’s fastest growing businesses for the fourth year in a row.

“The recognition we have received from our senators and Congressmen in Washington D.C. is truly encouraging,” SafeMart President Chris Johnson says. “Knowing that we are being recognized for our work is exciting, but more so is the fact that we really are making a difference for our customers and employees.”

SafeMart is the fastest growing home security company in the country, has grown it’s workforce 5-fold in less than 2 years and has received recent endorsements from U.S. Representatives and Senators in Washington D.C.

After a visit to the company’s headquarters last year, Representative Lynn Jenkins voiced her support for SafeMart in an open letter to the company.

"I am writing today to express my support and admiration for SafeMart in Saint Mary’s, Kansas. SafeMart has been an outstanding leader in the community and has an excellent track record of sourcing jobs and attracting new talent to the region.

Earlier this year I had the opportunity to visit and tour SafeMart’s facility and meet with some of the company’s employees in Saint Mary’s. During my visit, I was pleased to hear SafeMart executives discuss the company’s growth, their commitment to technology and their excellent track record of bringing new employees to Kansas."

Prior to sending his Economic Development staff to St. Mary’s, Senator Pat Roberts sent a letter to the team in St. Mary’s expressing his support for their efforts.

"I am pleased my representative, Harold Stones, is visiting SafeMart home security today to learn more about LiveWatch alarm monitoring, and discuss the potential of job growth in Kansas."

In addition to sending his staff out to SafeMart, Senator Jerry Moran wrote an open letter to the award-winning home security company.

"LiveWatch Security has demonstrated their capacity to create jobs and meet the needs of their customers. The fact that the company has more than tripled its workforce over the last [two] years is a testament to your commitment to ensuring that good things continue to happen to our state."

To read the full letters from the U.S. Representatives and Senators
to LiveWatch Security LLC,
click the images below.

Congresswoman Jenkins with SafeMart President Chris Johnson

In her continuing quest to focus on and support job growth, Congresswoman Lynn Jenkins visited SafeMart’s headquarters in St. Mary’s, Kansas in 2012.

Throughout her tenure as a public servant and a Congresswoman, Jenkins has earned a reputation for supporting fiscally responsible public policy that promotes job creation and economic growth. SafeMart, America’s choice for wireless home security solutions, has developed a track record for providing quality employment to an ever-increasing number of individuals in northeast Kansas. SafeMart is an example of a strong and vital force in a rural economy, serving customers in all 50 States, Canada, and internationally, from it’s Kansas headquarters.

After her visit to SafeMart, Congresswoman Jenkins said, “In a time when businesses in Kansas and across the country are being forced to close their doors, it was so nice to visit a Kansas business like SafeMart that is providing quality jobs to hardworking Kansans and products to customers nationwide. I had a terrific visit with the good folks at SafeMart today, and it was a treat to be back in St. Mary’s. I am looking forward to both the good things coming out of SafeMart, and my next visit to Pottawatomie County.”

As Congresswoman Jenkins states on her website, “America is at a crossroads and House Republicans are committed to taking every possible step to spur job creation and get our economy back on track so that Americans can do what they do best: create, innovate and lead.”

“SafeMart has become a technology hub in the midst of a hard-working rural community. We have some of the most talented people in a high-tech industry, taking advantage of the rural pace in their lives outside of work. It’s been a healthy balance.” says Chris Johnson, President of SafeMart. “The people of St. Mary’s embrace skilled and creative workers and appreciate the value of local business on the economy. As a result, the community benefits from a company that continues to grow and give back.” Over the last 10 years, SafeMart has consistently added jobs as the business continues to grow.

SafeMart is the most recommended security company in America, providing unbeatable value and exceptional service nationwide with its LiveWatch alarm monitoring service.

Photos from the visit (click any image to enlarge)



Viewing the Plug & Protect™ video.



David Riley explains SafeMart’s customer delight principle.



Touring the fulfillment center.



The group shares a light-hearted moment.



From left to right: Chris Johnson – President, Robert Lindstrom – Business Development Manager, Lynn Jenkins – Congresswoman, Joseph Mioni – Director of User Experience, David Riley – Director of Operations.

SafeMart Expands Wireless Home Security Capabilities With Verizon Wireless

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CHICAGO, IL, May 15, 2012 — SafeMart is excited to announce its expanding service with the addition of Verizon Wireless as a network service provider for SafeMart’s award-winning wireless home security systems. This will provide LiveWatch monitoring customers with an even faster and more effective means of managing their interactive home security systems.

“We have added the Verizon Wireless network to deliver the best possible experience to our customers,” says Chris Johnson, President of SafeMart. “Using multiple vendors and networks gives our customers more flexibility in choosing the wireless network that delivers the best coverage. Our top priority is our customers’ satisfaction and every decision we make, we make with our customers in mind.”

Verizon Wireless’ broad and reliable network will increase accessibility for SafeMart’s wireless customers. SafeMart already covers the entire US, but Verizon is known for coverage in certain areas that other providers don’t service. LiveWatch monitoring customers will be able to monitor their homes from any location using this wireless network.

The improved wireless network is only one of many measures SafeMart is taking to provide the best home security to its customers. SafeMart also offers fully customized and professionally configured home security systems with its revolutionary Plug & Protect™ delivery model.

SafeMart’s use of the latest cellular technology ensures the most convenient and dependable methods of home security and automation for homeowners. With Verizon Wireless’ 4G LTE and 3G networks, SafeMart is able to offer its customers the best wireless options possible for their home security systems. The combination of SafeMart’s wireless services and customized equipment and Verizon Wireless’ nationwide coverage will make home security even easier.

About SafeMart

SafeMart has redefined home security. Delivering revolutionary protection and peace of mind, SafeMart delights customers across the country. SafeMart leads the industry with its interactive Plug & Protect™ wireless alarm system that empowers customers with cutting edge protection and control. SafeMart provides unbeatable value and exceptional service with its award-winning LiveWatch alarm monitoring service. SafeMart (a division of LiveWatch Security, LLC) is the most recommended security company in America. Recently, SafeMart was named the #1 Wireless Security Company in America, #1 Alarm Monitoring Company in America and won a national award winner for e-Commerce Customer Service.

SafeMart Named National Growth Hero by Interlogix Global Security

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CHICAGO (April 30, 2012): Interlogix Global Security (NYSE: UTX) honored home security leader SafeMart with the National Growth Hero Award for being the fastest growing home security company in America in 2011.  The annual award recognizes a home security and alarm monitoring provider for the fastest growth during the previous calendar year.

SafeMart won the National Growth Hero Award by focusing on delighting customers.  “Customer service is a category that is extremely important to us because our growth is directly tied to our customers’ experience.  We follow up every activation with a ‘Customer Delight Call’.  We are with you from start to finish.  We don’t purchase contracts from dealers and we don’t sell our contracts to fund growth.  We grow the old fashioned way; we deliver a superior experience to our customers.” says SafeMart CEO Chris Johnson.

SafeMart is unique because of its focus on customer service and because it provides its award-winning, LiveWatch home security solutions in a revolutionary way.  By delivering, professionally-configured, wireless security systems that are ready for placement, SafeMart has eliminated the need for expensive installers, long contracts and high monthly fees while giving the customer a more convenient, superior solution.  The delivery model allows SafeMart to reinvest money into customer service which has led to explosive growth over the last 18 months.

“Our teams take pride in delivering fantastic ‘Customer Delight’ that is much more than satisfaction.  We want to provide the best customer experience in the country for every single customer.  This Award is a reflection of our efforts to deliver superior value and service to our customers.” says Johnson.

While the recognition is welcome, Johnson acknowledges that in a service industry, they can never be complacent and they will continue to outpace the rest of the industry by pushing the company to provide the best home security and alarm monitoring customer service in America.

About SafeMart
SafeMart® has redefined home security. Delivering revolutionary protection and peace of mind, SafeMart delights customers across the country.  SafeMart leads the industry with its interactive Plug & Protect™ wireless alarm system that empowers customers with cutting edge protection and control.  SafeMart provides unbeatable value and exceptional service with its award-winning LiveWatch alarm monitoring service.  SafeMart (a division of LiveWatch Security, LLC) is the most recommended security company in America.  Recently, SafeMart was named the #1 Wireless Security Company in America, #1 Alarm Monitoring Company in America and won a national award winner for e-Commerce Customer Service.

Press Contact:
Sam McBride
785-321-3154
sam@safemart.com

2012 Stevie Award Winners Announced: LiveWatch Security for Customer Service

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The Stevie Awards honored LiveWatch Security, LLC for the best customer service in America with the 2012 Stevie® Award for Best e-Commerce Customer Service. This worldwide competition recognizes companies across all industries and in a variety of different areas.

Of the more than 1,000 organizations that submitted entries, finalists were chosen based on an average score from 93 worldwide professionals. Past winners of Stevie Awards include E*Trade, AT&T and SalesForce.com.

“We are honored to be recognized for this latest award because customer service is a category that is extremely important to us. Our teams take pride in delivering fantastic ‘Customer Delight’ that goes way beyond satisfaction. Our goal is for SafeMart.com and LiveWatch Security to provide the best home security customer experience in the country for each and every customer,” says LiveWatchCEO Brad Morehead.

The e-Commerce Customer Service Award recognizes companies like LiveWatch for customer service, and also the use of online technology and social media in unique and innovative ways. “We pride ourselves on attention to detail with every phone call. This recognition for customer service is something our team is really excited about because we look at each phone call as an opportunity to impress a current or a future customer,” said Joe Thomas, Director of Customer Service and Support.

“Our goal is not to just ‘satisfy’ a customer, but to deliver such an amazing experience that they are delighted. Our customers can’t wait to tell their friends and family about the home security experience that they received from LiveWatch,” says Morehead.

While the recognition is welcome, both Morehead and Thomas acknowledge that in a service industry, they can never be complacent and they will continue to push the company to provide the best home security and alarm monitoring customer service in America.

About LiveWatch Security, LLC
LiveWatch Security® has revolutionized home security in America. LiveWatch Security protects and delights its customers with its award-winning LiveWatch Security, interactive smartphone controls and commitment to delighting every customer. Thousands and thousands of customers are switching to LiveWatch while saving up to 30-70% off of traditional, location-constrained competitors. LiveWatch Security from SafeMart® with Plug & Protect™ has forever improved the way you can secure your family, home and belongings. LiveWatch® Security is the most recommended security company in America. Recently, LiveWatch Security and (its e-Commerce division) SafeMart were named the #1 Wireless Security Company in America and won a national award winner for e-Commerce Customer Service.

SafeMart Launches LiveWatch Customer Center for Home Security and Alarm Monitoring Customers

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CHICAGO, IL, Feb 21, 2012 (MARKETWIRE via COMTEX) — The leading innovator in home security and alarm monitoring launched the LiveWatch Customer Center today. SafeMart developed the LiveWatch Customer Center to give home security and alarm monitoring customers the ability to customize information, confirm appointments, sign contracts and keep up to date on the latest information about system upgrades and new devices.

In addition to creating one place for customers to go for their own account information, it will provide resources to help customers find ways to improve their home security system. “We spent long hours discussing how customers will interact with the Customer Center and what information is valuable to them,” said Director of Web Development Joseph Mioni.

The LiveWatch Security Customer Center is another step towards SafeMart’s goal of making the delivery of home security seamless for the customer. Plug & Protect(TM) gives the user the ability to purchase, place and activate a customized home security system with alarm monitoring in the comfort of their own home and on their own schedule. The LiveWatch Customer Center takes this experience a step further by moving the contract signing, personalization of alarm monitoring information and future additions to the system online. SafeMart provides consulting to customize the system, review of alarm monitoring and technical support, but the addition of the LiveWatch Customer Center to Plug & Protect(TM) gives the customer the ability to complete portions of the process at their convenience.

“This is the most exciting product launch that we have had since Plug & Protect(TM). The platform will already be the most advanced in the industry and we plan to continue to add functionality as the year goes on,” said CEO Chris Johnson.

The LiveWatch Customer Center will go live today at 12:00pm CST to a select group of LiveWatch customers who have been selected to beta test the platform. Feedback from the beta testers will be reviewed by Mioni and the development team and the final version, LWCC 1.0, will go live before the end of February.

SafeMart Home Security Sponsors Safety and Customers Win

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CHICAGO, IL, Feb 07, 2012 (MARKETWIRE via COMTEX) — SafeMart, The Official Sponsor of Safety™ asked thousands that have purchased LiveWatch alarm monitoring to vote for which team would score a safety in the big game this weekend. Although very rare, it only took New York one defensive play to score a safety. The SafeMart customers who participated in SafeMart’s promotion and chose the Giants were rewarded with a month of free alarm monitoring.

“We have always tried to move our business in a way that delivers a better experience for our customers,” Chris Johnson, CEO of SafeMart, said. “That mindset is what created Plug & Protect™ and it’s what drove us to engage with our customers with a promotion for the big game in Indianapolis.”

After all, “Customers decide how they’ll engage with companies, how they’ll receive information about promotions and new products, and how they’ll get answers to questions about existing products. We wanted to see how our customers would react to a promotion centered around a big event. The response was really exciting,” said Director of Customer Loyalty Sam McBride.

SafeMart ran the promotion free of charge as a benefit for current customers, with hundreds of submissions pouring in overnight. “We believe in interacting on a personal level with our customers. We want them to know that we are listening and that we will continue to open channels of communication on different platforms,” said McBride. “We also believe in thanking our customers for their loyalty, which the ‘SafeMart Safety’ promotion did.”

By last Saturday night, SafeMart had hundreds of responses from excited customers who hoped to have something extra to cheer for on Sunday. As it turned out, the game played out perfectly for the customers who favored New York and SafeMart has rewarded the hundreds of customers who won.

About SafeMart: SafeMart has redefined home security. Delivering revolutionary protection and peace of mind, SafeMart delights customers across the country. SafeMart leads the industry with its interactive Plug & Protect(TM) wireless alarm system that empowers customers with cutting edge protection and control. SafeMart provides an unbeatable value and exceptional service with its award-winning LiveWatch alarm monitoring service. SafeMart is the most recommended security company in America.

SafeMart Home Security Named Stevie Award Finalist for Best Customer Service

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Just a month into 2012, SafeMart has already secured another award for having the best e-Commerce Customer Service in the country. SafeMart has been named a finalist for The Stevie Awards e-Commerce Customer Service Award. In this nationwide competition, SafeMart Home Security will either win a Gold, Silver or Bronze medal for having one of the top three e-Commerce Customer Service teams in the nation.The Stevie Awards for Sales and Customer Service recognizes the accomplishments of sales, customer service, and call and contact center professionals in companies all around the world. As a finalist for the e-Commerce Customer Service Award, SafeMart is recognized for not only its customer service, but also its innovative use of online technology and social media.Joe Thomas, SafeMart Director of Customer Service and Support, said, “We pride ourselves on attention to detail with every phone call. Being nominated for a Stevie Award for customer service is an honor, and we are really excited about it, but it won’t slow us down—each call presents a new opportunity to ‘wow’ a customer with great service.”The world’s premiere business awards, The Stevie Awards organizes the American Business Awards, the International Business Awards, The Stevie Awards for Women in Business and The Stevie Awards for Sales and Customer Service. This is the sixth annual Stevie Awards for Sales and Customer Service, and this year The Stevie Awards are presenting Silver and Bronze Stevie awards along with the first-place Gold.Of the more than 1,000 organizations that submitted entries, finalists were chosen based on an average score from 93 worldwide professionals. Past winners of Stevie Awards include E*Trade, AT&T and SalesForce.com.   This year’s award winners will be revealed at an awards banquet in Las Vegas on February 27.

“Our goal is not to ‘satisfy’ the customer, but to deliver such a great experience that they are delighted. In this case, they can’t wait to tell their friends and family,” SafeMart CEO Chris Johnson said. “We want people to walk away from every interaction with SafeMart knowing that we did everything possible to take care of their needs.”

In addition to a nomination for the e-Commerce Customer Service Award, SafeMart will be included in the voting for the People’s Choice Stevie Awards for Favorite Customer Service. Online voting for each category will take place from mid-January to early February.

SafeMart.com Celebrates 10-Year Anniversary of a New Way to Home Security

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CHICAGO, IL, Jan 10, 2012 – SafeMart.com is celebrating the 10-year anniversary of its ground breaking do-it-yourself (DIY) home security system.  This DIY home security system changed the way that companies and customers look at the home security delivery experience, and SafeMart is taking this opportunity to look back at the path from DIY to the industry’s most innovative home security company and the inventor of Plug & Protect™.

The journey began in St. Mary’s, Kansas when CEO Chris Johnson and the rest of the SafeMart team rethought the way home security is delivered, but they focused on a small market of so called “DIYers”.  Today, SafeMart empowers customers to choose a home security system to fit their needs with professional and cutting edge devices that the mass market can easily use, understand and control.

“We wanted to change what customers expected from their home security company,” Johnson said. “And we did. We wanted to change the experience of purchasing a home security system.  That meant we had to leverage technology to improve the delivery model, give customers more options and provide world class service.”

This process began with a true DIY home security system that was meant for people with electronics expertise. Then, home security technology improved and the Internet took off.  That’s when SafeMart began to innovate and change the industry.  After ten years of hard work and innovation, Plug & Protect™ is truly a self-installable system for the mass market.

“It was that original DIY home security system that started it all,” Johnson said. “And since then, it has been our focus to improve the customer experience that brought us all the way to Plug & Protect™ and it’s what will continue to push the company forward over the next 10 years.”

Innovation at SafeMart has not gone unnoticed. Earlier this year, Inc magazine named SafeMart one of the Inc. 5000 fastest growing companies in the nation for the third year running. Top Ten Reviews awarded SafeMart the top wireless home security company in its review of the industry.  “Watching SafeMart grow from a business that catered to a boutique clientele of Do It Yourself-ers to a company that serves the mass market and is recognized by national publications has been very exciting,” says Johnson.

SafeMart Chosen As A Preferred Home Security Provider for Vanderbilt University

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CHICAGO, IL, Jan. 10, 2012 – SafeMart has been selected as a preferred home security company for Vanderbilt University Employees. The company’s announcement comes on the heels of SafeMart scoring high-profile partnerships with alumni organizations and employees of the University of Texas at Austin, University of Texas at San Antonio and the University of Southern California.

SafeMart is eager to expand its reach by partnering with world-class universities. “SafeMart is focused on providing cutting-edge technology and home security equipment, so it makes sense for us to work with leading universities that are driving the nation forward when it comes to technology and new research,” says Chris Johnson, CEO of SafeMart. “Since Vanderbilt is an outstanding University with faculty, employees and facilities of the highest caliber, our relationship brings together two strong organizations to make sure that Vanderbilt faculty and employees receive the best home security solutions available.”

SafeMart’s customizable products with its LiveWatch Security service have clearly struck a positive note with the Vanderbilt employees. “Tech-savvy customers always love the choices they get to make in designing their own custom home security solution,” says Chris Johnson, CEO of SafeMart. “We offer fully customizable home security systems, alarm monitoring and home automation that includes temperature and lighting control at the touch of a button. We can also provide live video of your home from anywhere in the world. We are very pleased to be invited by the Vanderbilt community to help provide the peace of mind that comes with being secure in the home.”

SafeMart is developing a reputation for being a fast-growing business that makes successful partnerships with top universities because of SafeMart and LiveWatch Security’s dedication to protecting and delighting customers.  SafeMart is now the most recommended security company in America.  Vanderbilt Alumni will find SafeMart a willing partner in finding the right security solution to fit their needs, whether they are in Nashville or the other side of the world. The newest home security company for Vanderbilt employees has quality and affordable service for all its customers.

About SafeMart

SafeMart® has redefined home security. Delivering revolutionary protection and peace of mind, SafeMart delights customers across the country.  SafeMart leads the industry with its interactive Plug & ProtectTM wireless alarm system that empowers customers with cutting edge protection and control.  SafeMart provides unbeatable value and exceptional service with its award-winning LiveWatch® alarm monitoring service.  SafeMart is the most recommended security company in America.

Inc 5000 Interview With SafeMart CEO Chris Johnson

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Home Security’s fastest growing company has been added to the Inc 5000 for the 3rd straight year.  We sat down and talked to CEO Chris Johnson about what it took for SafeMart to make the list 3 years in a row and how he views the future.

 

SafeMart Added to the Inc 5000 List of Fastest Growing Companies

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We sent out a press release earlier in the year celebrating our 3rd straight addition to the Inc 5000 but we just finished a great interview with our CEO Chris Johnson and decided to re-release the press piece on our blog with the video.

Thanks to all of our customers and fans–we continue to improve for all of you!

Press Release with new video:

SafeMart, America’s most recommended home security company, achieved a spot on the exclusive Inc. 5000 list for the 3rd straight year. Each year, Inc. Magazine ranks the fastest growing private companies and SafeMart is proud to be named to the list as a leader in the home security and alarm monitoring industry. SafeMart has more than doubled over the last year leading the home security industry online by focusing on providing a great customer experience.

Founded by a paramedic, and with roots that go back 35 years, SafeMart is a growing family of thousands of delighted customers nationwide. SafeMart is trusted by: Police, Firefighters, State Troopers, Military, U.S. State Department, FBI, Department of Homeland Security and Thousands & Thousands of Homeowners across the Country. “Our business depends on our customers trusting us to provide the peace of mind that comes from a secure home and a safe family”, says SafeMart President, Chris Johnson. “Customers turn to us because they know they can rely on SafeMart to protect their loved ones.”

SafeMart Inc 5000 Interview with Chris Johnson, SafeMart CEO

The SafeMart team attributes this success to its unique ability to provide award-winning home security systems and alarm monitoring service while delivering the most delightful customer experience. SafeMart is leading a major paradigm shift in the home security and alarm monitoring industry by providing the most secure technology, and making it easy to deploy. By improving technology, streamlining delivery, providing world class service and fair contracts, SafeMart helps customers save 30-70% each month on their families’ safety.

Johnson notes, “The age of companies locking their customers in with long-term contracts is over; educated buyers now know they can set up and monitor their home security equipment for a fraction of the price and expect twice the service. SafeMart confidently stands behind its service while allowing customers flexibility and providing world-class service.”

TopTenReviews.com Named Us The Top Choice for Wireless Security Systems for 2011!

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We are going to do a little bragging in this post.  We’re normally not boastful, but we’ve been on a roll!

The Top Ten Reviews Award for 2011 is just the latest in a long string of awards for us. Earlier this year, Inc. magazine named us one of the Inc. 5000 fastest growing companies in the nation for the third year running. Before that, Alarm.com named us their Top Partner and GE awarded SafeMart with national account status. Our customer-centered approach to security solutions is winning over customers and critics alike.

The independent consumer website TopTenReviews.com ranked SafeMart ahead of the Swiss-based conglomerate, ADT, in both price and customer service. We’ve won over so many savvy home security customers with our customized security solutions and our fantastic support.

Here are a few flattering quotes from the article:

“[SafeMart] has a great reputation for taking care of customers before and after a purchase. If you have questions about home security monitoring, need help choosing the right devices, installing the devices or handling a return or exchange, SafeMart representatives can help you any time of day or night.”

Top Ten Reviews calls SafeMart “our top choice for self-installed systems” and says “SafeMart offers a wider range of devices than any other company on our lineup, with several major name brands represented and wired and wireless options for most devices.”

If you read our blog, chances are you’re a customer or you’re thinking about becoming one.  We are really proud of the award and will continue to work hard to win awards and keep you happy!

 

Yo!Ranter Interview with SafeMart CEO Brad Morehead

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Hi Brad, Thanks for doing this interview with us. Can you explain to us what your business is about?
SafeMart has been described as the Amazon, Zappos or eTrade of Home and Commercial Security.  Founded by a paramedic, SafeMart delivers professional-grade home security systems and commercial security solutions across the country with a focus on delighting customers at prices 30-70% less than the competition.

How did you come up with the idea for this business?
My partner Chris came up with the original idea for the business.  He saw that the internet was changing other industries, but home security remained the same.  That combined with proven wireless technologies for protecting property really made this an interesting opportunity for us to help customers protect what is most important to them with our award-winning service while also giving them the best value in the industry.

What makes SafeMart so different?

  • #1, we care about protecting the customer.  It seems so simple, but this really is a big deal.  From how we design the security systems to how we try to make it easy for our customers to reach us, we really want to make it the best experience in home security for our customers.  You can reach us in so many ways to make sure you are getting what you want…Twitter - @SafeMart, Facebook - SafeMart, Phone, or web.
  • We also use remote delivery and service technology better than any other company in the home security industry.  Our unique internet delivery model gives us a leg up on the competition so that we can protect what is most important to you faster, more efficiently and more effectively than any other company.
  • Our biggest challenge is getting customers to understand that they can install their own systems easily.  What’s interesting is how many of our customers are policemen, firemen and military.  They know how straightforward it is to install your own system and they appreciate doing it this way because they know the job will be done right.  Some of our customers even work for other security companies!  They come to us because they like our service and products for such a great value.

What is your marketing strategy?
It is primarily word-of-mouth.  We try to delight each and every customer so that they can’t help but tell their friends and neighbors about us.  SafeMart stands for Safe & Smart.  When you have our Safe & Smart security at prices that are well below the competition, you tend to tell people about it.  We really love how much our customers have helped propel our growth.  It helps keep our costs low, which saves them money in the long run too!

How do you use Social Media to promote your business?
Social media is a great tool to communicate with customers.  We primarily use it to keep in contact with our customers about new products, innovative ways to use the systems or new features in our service.  Blogs, Twitter and Facebook represent our primary channels of social media.

What qualities do you think are needed in an entrepreneur?
Another entrepreneur (Alex White of The Next Big Sound @shalek) uses the phrase “Relentlessly Resourceful” about successful entrepreneurs.  I like that phrase a lot.  You have to be tenacious, resourceful, resilient and tough.  Our team strives for perfection every time and we expect it of everyone around us.  That toughness and resourcefulness when things are challenging will help see you through.

We also talk about knowing that there is always a solution.  If there is a problem, there must be a solution.  It empowers us to look at things in new ways and to search for new products, services and strategies that will help our customers.

Do you believe entrepreneurship can be taught?
Absolutely entrepreneurship can be taught.  Just like at one point, some poor music teacher taught me piano and a coach taught me basketball.  I wasn’t ever going to play at Carnegie or Madison Square Garden, but they did teach me those skills at some point.  We may not be able to teach everyone enough that they become the next Steve Jobs, Bill Gates or Mark Zuckerberg, but we can give them skills that allow them to fulfill their entrepreneurial potential to its greatest degree.  In the end, it’s the intersection of talent, education and decision-making/risk-taking that create entrepreneurs, not any one of those things alone.  It’s important to teach entrepreneurship.  Just like it’s important to teach piano, basketball, math and physics.  While there is only one, Stephen Hawking, MIchael Jordan or Steve Jobs, teaching these skills broadly helps all of us understand what it takes to succeed in those areas and it elevates the entire community.

What are your plans for the future?
We plan to continue to protect our customers.  We are finding new avenues for growth every day with customers that are literally demanding our service.  It’s very exciting to see.  It’s an extremely tough and competitive market, but we have some great new services that we are rolling out for our customers.  As I said before, we are relentlessly resourceful and focused on delighting our customers, so we’ll continue looking for new opportunities to serve them and protect them.

 

Brad Morehead is CEO of SafeMart (Bolster LLC Security) and a Licensed Home Security Professional and Do-It-Yourselfer that is passionate about technology and innovative products to secure families.  Learn more at: SafeMart(www.SafeMart.com)  Follow Brad: @BradMorehead to get more great tips.  Brad has worked in entrepreneurship, home improvement, investment banking, private equity and venture capital/angel investing.


Hey EJ and Airbnb, SafeMart Can Help

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It has been nearly impossible to avoid hearing about the unfortunate situation involving Airbnb and one of its customers–known as EJ through her blog posts.  EJ rented her home using Airbnb’s service and came home to find that the home had been vandalized and she had been robbed of valuables and irreplaceable personal items.

Situations like this get us worked up at SafeMart because this is something that can be prevented and is a major reason why we push LiveWatch Interactive Services and home automation–you should always know what is going on in your home!

In order to illustrate how helpful a system can be in preventing a situation like EJ’s, let’s assume that when you rent your home out, you want to:

  1. Store valuables in a particular room or closet;
  2. Only provide access to certain rooms;
  3. Change the locks after the tenant’s stay; and
  4. Maintain the ability to actually see your home during the rental period.

First, you’ll want to add a security system that uses cellular communication and that has interactive services.  This does 2 things:

  1. The system cannot be disabled by cutting the phone line (because it doesn’t use a phone line); and
  2. Gives you access to your system from anywhere in the world (see the iPhone app interface to the right).

To secure the room where you’re storing your valuables, a door contact that monitors the opening and closing of a door as well as a motion detector that monitors movement will do the trick. You can also monitor the container where you store your valuables by using a wireless door contact and setting your interactive services settings to alert you if the container is opened.

EJ’s biggest concern after the incident was that the keys might have been copied–naturally she was scared that the vandals might return.  Avoid making copies of keys altogether by installing a door handle that works with your security system that doesn’t require a key.  This gives you the ability to lock and unlock the door remotely and will also allow you to give the tenants a passcode rather than a key.  Using SafeMart’s LiveWatch Interactive Services you can delete the passcode remotely after the tenant has left and add a new passcode for the next tenant.

Lastly, if you want the ability to see the inside of your home while you’re renting it, add a wireless IP camera to the system.  Our cameras can be controlled remotely and don’t require a physical connection to the Internet in your home!

Anytime a customer purchases a system after they’ve been burglarized, we feel awful.  While we are always happy to help after the fact, it is even more exciting to prevent issues rather than react to them. If you have people coming into your home, please take the above precautions to make sure that even while you’re not there, you have control over your home.